Heartbroken. That’s the best way I can describe it. I’m a big fan of Amy Klobuchar. At least, I was. Until I heard about how godawful she treats people (specifically, her staff). Over the years I had just assumed she was a no nonsense, hardworking leader with an ounce of compassion and sure, high expectations.
It hadn’t occurred to me that she’d be such an a**hole boss. Apparently, the turnover for her staff is among the highest of anyone in the senate. And if there’s ever an a**hole test for bosses, it’s turnover.
Some bosses take the easy way when it comes to getting what they want. The easy way of course, is to shame people, belittle them, and somehow believe this behavior coaxes excellence out of them.
Think about it. If you’re a parent, what’s your gut instinct when your toddler does something wrong? Your trigger response might be to point a finger and let your temper come out in snap reactions. But if patience prevails, you learn how to raise strong and confident kids, without spanking, shaming, and demeaning them.
Read enough of that New York Times piece linked in paragraph one, and you get the sense that Klobuchar, an extremely hard working public official, takes the easy road every time when it comes to eliciting strong performance from her team.
That’s a bit of a paradox, isn’t it? And it’s a head-scratcher for those of us who’ve dealt with our fair share of a**hole bosses. We wonder, “Geez, you seem so smart at the x’s and o’s of our business, but when it comes to people, you don’t have a CLUE!”
Resilience: Required for Career Survival
Resilience is what allows many of us to churn on and on in the hamster wheel. Sometimes we grow it like a callus. Maybe we grew up with tough, exacting parents? Some of us were maybe just born with a stronger shield? True, many of Klobuchar’s staffers have survived the unnecessary brute force management tactics to become loyal, long-term (in her case, maybe 3 months’ tenure?) contributors.
And it would appear that with time you acquire a sort-of “Survivor Effect”. (i.e., Stay on the island long enough, and you feel like you’ve won something.) Maybe you’ve gained the respect of an a**hole boss, so why not invite her to your wedding? Uff da…
I’ve had my share of difficult managers over the years. Each one taught me something new about how NOT to treat people. In one case, I was the golden child who could do no wrong. I had found my groove and could effectively fly under the radar. However, I got to witness firsthand how my manager treated others on our team. She had no problem belittling staff on conference calls and making their lives utterly miserable.
I had no desire to stick around in that environment, and I did whatever I could to raise awareness among other leaders of the a**hole in our midst. So I’d challenge Amy’s long-term staffers (the few who remain) to consider whether they’re contributing to the ongoing problem by adhering to some “Survivor Effect” mentality, when they should walk away.
Easier said than done though, when apparently Klobuchar bad-mouths staffers to prospective employers. Jesus.
For all the posts I’ve written of late about the joys of sticking around cube town, I’ll concede this important fact: You’ve got to land with a good leader. You need an adult boss who treats people with respect and compassion. And I mean everyone, from staff, to waiters, drivers, customer service reps, oh yeah, and family members too. So yeah, resilience is great, but only when it comes to the work itself. Don’t settle for an a**hole boss. Get out as fast as you can.
Is it Possible to Have a Winning Team Without Being an A**hole?
Let me be clear. This post is not a judgement on Klobuchar’s ability to tackle the toughest job on the planet. I honestly think her pragmatism and toughness are exactly what we need at this time. But political views aside, let’s ask the question: Can we possibly hope to have a winning team without an a**hole at the helm?
There are plenty of examples from pro sports to back up the claim that you’ve got to not only be tough, decisive, and strategic. You’ve got to be an a**hole too. (See the Patriots, for exhibit A.) In other walks off life there’ve been several a**holes to adorn the portrait walls of Corporate America.
So where are the leaders who inspire greatness without being jerks? I dunno.
Try Googling “Leaders who treat their employees well” and you’ll get a blank stare back from the “Big G” in its search results. They’re out there though. And I’ll give you some anecdotal evidence from my personal career experience. When I had an a**hole for a boss, my performance sucked. When I later had inspiring and trust-building leaders, who led by example rather than shame? My performance soared. Easy equation, no?
Amy Klobuchar can learn how to be an effective leader of people. She’s got a pretty rough history of going through staff like kleenex, and forgetting the human aspect of an effective work environment. A toxic work environment can be turned around. The best products and the most sustainable innovation emerge from trust-centered safe-zones. Why should a senator’s office or a campaign operation be any different?
I’d recommend bookmarking Bob Sutton’s blog. There’s a TON of good s**t on why being an a**hole leader is self-defeating. But more important, there are tools to help you deal with this situation, and for self-aware bosses to overcome their personal a**holery. By the way, there’s a book by Sutton that I’m pretty confident will provide fodder for a future post on this topic: The No A**hole Rule.
I hope Ms. Klobuchar turns over a new leaf and becomes the leader that reflects the image she’s trying to portray. It is possible to be a tough and decisive leader, and bring an ounce of compassion to the mix.